Felo

Felo API Support — Help with Your Integration

Stuck on a Felo API error? Get customer support for openapi.felo.ai in chat — ask about 401, 402, 404 and 429 errors, API keys, OpenAI and Anthropic base URLs, async tasks, and credits. You get the likely cause, step-by-step troubleshooting, a working example, and the exact documentation link, with a direct path to [email protected] when your account is involved. Start now →

What is Felo API Support?

Felo API Support is the chat-based customer support agent for the Felo API Platform (openapi.felo.ai). It is built for developers who are stuck: describe the error or setup problem in plain English — or paste the failing request — and get back the likely cause, a numbered fix, a copy-paste example, and the exact documentation link.

Key Features

Get unstuck fast — tell it the symptom (401, 402, 404, 429, 5xx, or a task that never finishes) and get the cause and the fix steps, not a link dump.
Copy code that actually runs — get curl, Python, and Node.js examples with the correct base URL and auth header for the Model API, Data API, and Felo /v2 APIs.
Stop guessing base URLs and model IDs — OpenAI-compatible /api/v1, Anthropic-compatible /api, Data API /v1/beta, plus live model catalog lookup and setup for Codex, Claude Code, Cursor, and other clients.
Understand your bill and limits — learn why 402 differs from 429, how the 8% top-up fee works, what a credit covers, and when a retry will actually help.
Answers grounded in live docs — every answer is checked against openapi.felo.ai's current documentation and model catalog, so you are not reading a stale snapshot.

How to Use

Paste the error message, failing request, or question. The HTTP status and error code get you the fastest answer.
The agent finds the matching doc section and model catalog entry, then explains what broke.
Copy the fix steps and the working example, or open the doc link if you want the full details.
If the issue is account-only (refund, key recovery), it gives you the exact [email protected] checklist.

Example Use Cases

"I keep getting 404 on every OpenAI call" — the base URL should be https://openapi.felo.ai/api/v1 because the SDK already appends /chat/completions. The agent shows the right client config and the double-path mistake to remove.
"My key worked yesterday, now it's 401" — the key may have been revoked or rotated. The agent checks the header format, the deployment environment, and how to issue a working replacement.
"My PPT task has been running forever" — poll GET /v2/tasks/{task_id}/status every 2–5 seconds, handle COMPLETED, FAILED, EXPIRED, and CANCELED, then read GET /v2/tasks/{task_id}/historical.
"Which base URL do I put in Claude Code?" — https://openapi.felo.ai/api, because the Anthropic SDK appends /v1/messages. Adding /v1 manually breaks the call.
"Why did I get 402, and why does a $1 top-up cost $1.08?" — 402 means you are out of credits, not rate-limited; top-ups carry an 8% service fee and the full $1 is credited.
"My Data API call keeps returning 404" — the endpoint path already starts with /v1/beta; prepending the prefix twice is the usual cause.

Tips for Best Results

Include the HTTP status, error code, request_id, endpoint, and SDK version. Redact the key to a short prefix — never paste a full API key.
Model IDs, prices, and limits change; link the exact page you saw so the answer can be checked against it.
For streaming bugs, mention the client or proxy and confirm stream: true is in the request body, not the query string.

FAQ

What can I paste? Anything you have: the error text, a response body, a curl command, a code snippet, or just your question. No file upload is needed. The endpoint, SDK, and status code make the answer more precise.

How accurate are the answers? Answers are checked against the live openapi.felo.ai documentation and model catalog. If a page cannot be fetched, the agent says so and labels the answer instead of guessing.

How does Felo API Platform compare to OpenRouter or calling OpenAI and Anthropic directly? Felo gives you one key and one credit balance across 47 frontier models, 5,000+ third-party Data APIs, and 9 first-party Felo agent APIs, with no subscription. Calling each provider directly means a separate key, quota, and invoice per vendor; OpenRouter focuses on model routing rather than the combined model, data, and agent-API surface.

Can the agent fix my account, refund a top-up, or create a key for me? No. It cannot see balances or change account data. It gives you the console steps and escalates account-specific cases to [email protected] with the right details.